Customer Success

Building a Customer Feedback Process to Drive Product-Led Growth


Description
Customer feedback assessment and collection is imperative when Product-Led Growth is at play. In this session by PLG Disrupt, Ingmar Zahorsky, VP Customer Success at ChartMogul will discuss strategies on how to work with customer feedback and usage data across departments to drive PLG.

Session’s key takeaways:
✔️How to collect and share product feedback
✔️Approaches to analysing churn
✔️Impact of cross-departmental CS on product adoption
✔️Understanding and improving ROI
✔️Ways to align your customer requirements with the roadmap
Content
  • Video Session: Building a Customer Feedback Process to Drive Product-Led Growth
  • Presentation Deck
Completion rules
  • All units must be completed